Service Delivery Policy

This Service Delivery Policy outlines the process by which Silverrock Holdings LLC delivers its services to clients. We are committed to providing timely, transparent, and professional service delivery to all of our customers.

Nature of Services

Silverrock Holdings LLC exclusively provides digital and remote services, including software development, consulting, and digital infrastructure design. No physical products are sold or shipped.

Delivery Method

All services are delivered electronically via secure communication channels such as email, cloud platforms, collaboration tools, or client-designated systems. No in-person or postal delivery methods are used.

Delivery Timelines

Delivery times vary depending on the scope of each project. Estimated timelines are discussed and agreed upon with the client prior to contract start. Ongoing communication is maintained throughout the delivery process.

Delays and Communication

In the event of unforeseen delays, clients will be informed promptly. We aim to resolve issues quickly and maintain transparency during all phases of service delivery.