Refund Policy

At Silverrock Holdings LLC, we aim to deliver high-quality digital services that meet our clients' expectations. Due to the nature of our work, which is customized and service-based, we have established the following refund policy.

Non-Refundable Services

Payments made for services that have already been initiated, partially delivered, or completed are non-refundable. This includes consulting, software development, technical support, or any work that has required time allocation or resource commitment.

Eligible Refund Cases

A refund may be issued under the following conditions:

• The service has not yet commenced and no work has been performed.
• The service was not delivered as agreed upon in the initial terms.
• A duplicate payment was made due to a technical error.

Refund Request Procedure

Clients must submit a written refund request within 7 calendar days of payment. All refund requests must be sent via email to:
📧 in**@ba***********.com

Processing Time

Approved refunds will be processed within 5–10 business days and issued via the original payment method unless otherwise agreed.